1. Overview
This policy governs all service engagements between Jain & Company (“we,” “us,” or “our”) and our clients. By engaging our services, you agree to the terms outlined below. Please read this policy carefully before initiating or continuing any service agreement.
2. Marketing Plans: Groundwork, Pipeline and Market Position
This section applies to our monthly marketing plans — Groundwork, Pipeline and Market Position — whether on a 12-month plan or month-to-month. Where it differs from the sections that follow, this section applies.
[ 30-day money back ]
Ask within 30 days of your start date and we refund your first month’s fee and any setup fee in full — or, on a 12-month plan, the full upfront payment. A request inside 30 days is granted, not reviewed. Ad spend already paid to Google or Meta goes directly to them and can’t be refunded by us.
[ Live in 21 days ]
If campaigns aren’t live within 21 days of your signed agreement, your first month’s fee is waived. The clock pauses while we’re waiting on access or materials from you.
[ 12-month performance guarantee ]
Available on 12-month Pipeline and Market Position plans.
The target
- Agreed in writing before work starts, based on your budget and average job size
- At minimum, one signed job we can trace to our channels — a call, form or message tracked through our setup that became a signed contract
What we need from you
- Leads contacted within one business day
- Ad spend kept at the agreed level, not paused or cut without agreement
- Photos, project details and access provided within 10 business days of a request
- Won, lost or pending recorded against each lead in the CRM at least monthly
- The 12-month plan paid in full
What it covers
- If the target isn’t met at 12 months, we keep working without charging our fee until it is
- Ad spend stays yours throughout
If any of the conditions above isn’t met, the performance guarantee doesn’t apply. The other guarantees still do.
[ Month-to-month plans ]
Month-to-month plans end with 30 days’ notice. The one-time $4,000 setup fee is refunded in full if you ask within 30 days of your start date. Outside the 30-day money back, fees already paid for a billing period are not refunded.
[ 12-month plans and leaving early ]
12-month plans are paid annually upfront, in exchange for the lower rate and the waived setup fee. The payment is fully refundable within the first 30 days and non-refundable after that, including if you end the plan early.
[ Changing plans ]
You can move up a plan at any time. You can move down at renewal on a 12-month plan, or with 30 days’ notice on month-to-month.
3. No-Refund Policy for Other Services
Except as set out in section 2, all payments made to Jain & Company are non-refundable. This applies to all other service categories, including but not limited to:
Branding, PPC & Google Ads, SEO, Social Media Management, Content Marketing, Email Marketing, Website & App Development, and UI/UX Design.
Why: Our services involve significant upfront allocation of team time, resources, research, and strategic work. Once a billing cycle begins or a project milestone is initiated, these resources are committed and cannot be recovered.
Except as set out in section 2, we do not issue partial refunds, pro-rated refunds, or credits for unused portions of a billing period.
4. Cancellation Policy for Other Services
For engagements other than the plans in section 2, cancellations are accepted subject to the following terms based on your engagement type:
[ Monthly Retainers ]
To cancel a monthly retainer, you must submit a written cancellation request via email at least 15 calendar days before your next billing cycle date. Cancellation requests received after this window will not take effect until the following billing cycle, and payment for that cycle will remain due.
[ Quarterly Retainers ]
To cancel a quarterly retainer, you must submit a written cancellation request via email at least 15 calendar days before the start of your next quarterly billing cycle. Cancellation requests received after this window will not take effect until the following quarter, and the full quarterly payment for that period will remain due. No refunds will be issued for any portion of a quarter already in progress or paid.
[ Annual Retainers ]
Annual agreements must be cancelled with at least 15 calendar days written notice before the annual renewal date. Cancellation of an annual plan mid-term does not entitle the client to a refund of any remaining months. The agreement remains active until the end of the contracted period.
[ Project-Based Engagements ]
For one-time or milestone-based projects (e.g., website development, branding, UI/UX), cancellation terms are governed by the specific agreement signed at the time of engagement. Any amounts paid toward completed or in-progress milestones at the time of cancellation are non-refundable. Work completed up to the point of cancellation remains the property of Jain & Company until all outstanding payments have been fulfilled.
5. Work Delivered Upon Cancellation
Retainer services and marketing plans: All work delivered and assets produced during the paid service period remain with the client. On the plans in section 2, the website, ad accounts, CRM data, content and tracking are registered in your name from day one, and you keep all of it if you leave. No further deliverables will be produced after the final billing cycle ends.
Project-based services: Deliverable ownership and handover terms are specified in your individual project agreement. Any pending deliverables tied to unpaid milestones will not be released until full payment is received.
6. How to Submit a Cancellation or Refund Request
All cancellation and refund requests must be submitted in writing via email only. Verbal or informal requests will not be accepted.
Send your request to: billing@jainandcompany.com
Your email must include your full name, company name, the service(s) or plan you wish to cancel, and your current billing cycle date.
We will confirm receipt of your request within 2 business days. A cancellation is only considered valid once you have received written confirmation from our team.
7. Questions or Disputes
If you have questions about this policy or wish to discuss your specific situation, please reach out to us at billing@jainandcompany.com before submitting a cancellation. We are committed to transparent, fair communication with all our clients.